Plugs into what you already use

Disputes, orders, risk assessments and fulfilment read straight from your store, with evidence filed back through the Shopify API.

• Disputes picked up by webhook, plus a reconciliation sweep so cases opened before install are not missed
• Shopify's own risk assessment and positive risk factors used as evidence
• Evidence filed into Shopify's structured fields and its dedicated document slots
• Billed as a Shopify usage charge — nothing to set up separately

Dispute automation for digital products and memberships, where proving delivery means proving access rather than shipping.

• Access and usage logs used as evidence the product was delivered and actually used
• Membership status and billing history attached to the packet
• Evidence staged ahead of Whop's auto-submission window
• Billed to the card saved on your Whop account

Connect once and disputes raised inside PayPal are fought alongside the ones that arrive through your processor.

• Cases detected via PayPal webhooks
• Evidence and tracking submitted directly to the PayPal dispute
• Connected by one-click partner authorisation — no API secret to copy

Your support inbox is usually where the strongest evidence lives — what the customer asked for, what you offered, and what they did next.

• Gmail, Outlook or any IMAP mailbox; the provider is detected from your domain
• Searched per dispute for the thread on that order — never bulk-exported
• Credentials stored encrypted, and access is read-only. We never send mail as you
• A searched-and-empty mailbox is itself evidence: it proves the cardholder never raised the problem with you

If your team replies from a helpdesk rather than the mailbox, those replies would otherwise be invisible — leaving a record that shows only the customer complaining.

• Connect with your own helpdesk login, from inside the app
• Merchant replies merged with inbound mail into one conversation
• Multi-store accounts supported — pick which store to link

Know a dispute opened without having to watch a dashboard for it.

• A message when a dispute opens and when evidence is filed
• Deadline warnings before a response window closes
• Per-store channel routing

Stripe disputes can be handled for merchants already running the rest of Recoup. Talk to us about connecting your account.

• Not yet self-serve — we set it up with you

Platforms and agencies managing many merchants can drive Recoup programmatically instead of installing per store.

• Per-partner keys, scoped to the stores you manage
• Read dispute status and outcomes across your whole book
• Documented alongside the rest of our public API