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Chargebacks, explained plainly

Alerts, dispute rates, processor programmes and fraud: what they mean for your store and what to do about them.

Shopify NDRP: What It Means and How to Get Out of It

Shopify's NDRP auto-resolves your disputes, removes evidence and appeals, and holds a payout reserve. Here is how it works and how to get your rate back under 1%.

  • Shopify can enroll a store in NDRP automatically at a 90-day chargeback rate of 1.5% or higher, or after an account review.
  • Inside NDRP, disputes are refunded automatically with a per-dispute fee, there is no evidence window, outcomes are final, and 10% of payouts are held in reserve.
  • The NDRP-inclusive rate counts chargebacks, NDRP-resolved disputes and disputes you won, so winning does not lower it.
Recoup team|7 min read

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